When AI Meets Real People: Why Human-Centred Testing Is Becoming Our New QA Baseline

At the 2026 Swiss Testing Day sessions, a theme emerges again and again: modern QA must stretch beyond models, metrics, and pipelines. Testers increasingly find themselves in conversations about responsibility, inclusion, and trust. It is no longer enough to validate that a model works – we need to understand for whom it works, and for whom it doesn’t.